FAQs

Have a question that's not answered here? Email us at agencyld@qantas.com.au

Live classrooms and self-paced learning bites

Our new learning bites are created and made available at least every two weeks. You can log in and check out our self-paced learning bites to view topics that are currently available.

Absolutely. Our learning bites are designed for all levels of learning, as well as your experience and knowledge of Qantas. For example, if you’ve been in the industry for a while, you might like to focus on our “Grow” learning bites – offering in-depth skills and knowledge on a variety of topics. You can even filter your search under Self Paced Learning Bites to show “Grow” topics only.

Firstly, welcome aboard. As an introduction, we recommend starting with our “Explore” topics – they’re packed with the essential knowledge and updates you need to sell Qantas. You can even filter your search under self-paced learning bites to show “Explore” topics only.

Our learning bites focus on one or two key points, and range between two and 15 minutes.

Our live classrooms focus on a particular topic and generally last around 15 minutes.

The Qantas Learning Hub has been designed exclusively for our agent network. You need to be a registered user of the website to gain full access to the secure member area where you can attend live classrooms and complete self-paced learning bites. If you don’t have an account please join here.

Registration

It’s easy. Just click on the “Join now” button to complete and submit your details. You’ll receive an automated email response with your confirmed access details within a few minutes.

Yes. You’ll need to provide either your IATA or TIDS number to use the Qantas Learning Hub.

Yes. You need to be a registered Travel Agent to access and use the Qantas Learning Hub.

General

Yes. When you log in to the Qantas Learning Hub, we’re able to follow your progress. Doing this helps us understand what we can offer you in the future.

Absolutely. The Qantas Learning Hub is a personalised and secure digital learning platform.

Just head to ‘Contact us’ to submit your feedback.

This depends on your level of experience and what you’d like to learn. To find out which learning bites best suit you, visit our self-paced learning bites area. Here you can filter our great library of learning content, based on your individual needs.

Troubleshooting

Not a problem. Simply contact our host partner, Redback Conferencing, on 1800 733 416 at any time. Their support team will help you out.